Cosmic Encounter
Who—or what—is out there?
Eons ago, your ancestors searched the black void of space for intelligent life. Their search proved fruitless. They were alone. Desolate, they used their technology to send the seeds of life to inhabitable planets across the galaxies. Over millions of years, the alien species evolved, but before the ancestors could see the fruits of their labor, they disappeared.
To aid their children, your ancestors left behind a legacy of advanced technology and hyperspace gates- gifts to encourage communication and harmony between their children. But without the guide of an elder, you and your distant alien cousins must learn to communicate, negotiate, and coexist.
Welcome to the Cosmic Age. The open skies of countless worlds are filled with speeding spaceships, and a panoply of alien species compete to populate the galaxy. Will your people choose to occupy undefended worlds, create peaceful civilizations, or ruthlessly conquer foreign planets? In the quest to colonize the vast cosmos, there are as many paths to victory as there are aliens seeking it. Peace, war, negotiation, betrayal—you never know what will happen in the next encounter!
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@impactgamingcenter.gg. Please note that returns will need to be sent to the following address: 49 Ludwig Dr. Fairview Heights, IL 62208.
If your return is accepted, you will be responsible for proper packaging and shipping of the items. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at contact@impactgamingcenter.gg.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. We do not provide returns/refunds for items that arrive later than the estimated shipping arrival date, or items lost during transit.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@impactgamingcenter.gg.
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